Customer Testimonials
Had a good experience with the advisors was a mix up with a part that was ordered but other than that all good experience
Dealership good. Salesperson needs better customer service skills. He's all over the place. And not staying with the customer who buying.
Very difficult to get in touch with service. Issue with my vehicle is ongoing and they cannot figure it out.
Love the new options they have to help the customers! Would recommend for getting your next service.
Reliable and very organized withing the shop. They took care of my vehicle without any issues.
I was shown many options to choose from and given a tutorial by the salesman on how to use the Jeep app. The team there were very friendly and professional. They were excited for me and my purchase. It is a great dealership. Charity and Jermaine were very helpful and kind.
Service is always great here. Aaron is my adviser and always goes above and beyond. I have had multiple vehicles serviced here over the years, never disappointed.
Went because of a recall , dealer was very professional, knowledgeable and courteous. It took a long time though.
Brittany helped me out, went smoothly, and happy with the visit. I appreciate the time spent with me in professional way and personal touch. Always a great experience at the shop! Thanks
Service Advisor Brian was outstanding. He is the single reason for the 5-star rating which would have been 1 star due to wait-time that was nearly 2x what management had estimated when the appointment was scheduled. It is rare that a single person can make such a positive impact - Brian was that person. I felt as if I not only have a Service Advisor advocate, but a new friend - thank you Brian!
The service rendered to my vehicle was outstanding! I recommend Greensboro Chrysler Dodge Jeep to anybody needing good service done on an older car.
Everything was good, helpful, they listen Britney was very very helpful. I got a wheel alignment and the only thing is now my steering wheel is not straight, when I drive straight my steering wheel is off like 2 inches
They were excellent to deal with, and they got the price pretty much where I want to be. Thank you.
A wonderful, fast experience. Aaron kept me updated and had my Recall completed faster than expected.
The process went very smoothly and I was very satisfied with the vehicle that I received
Brent and the team did a great job getting my RAM 1500 in for the scheduled oil change and multi point inspection
Good service friendly customer service clean weighting room coffee and water lots of nice new vehicles
When I arrived nobody greeted me. I only came in for an oil change and to get my dipstick. Adam Meade, didn’t come and talk to me about my jeep, I went to the desk twice, my jeep was sitting out front, he took a long time to do the paperwork. I had already mentioned that I had to go to work, the service was very slow, no communication. I had and appointment at 11:30am, when I left it was 2:00pm.. I will not be coming back for an oil change..🙁
The Service department is great to work with. They are very attentive and always take the time to listen and ensure they understand my concerns.
gus was super helpful in my process, got me what i needed and was willing to help where he could.
My service attention is important, that I understand just what, why and when I will enjoy those promises. I am so very satisfied for the service of both concern for my safety and welfare. Of course my vehicle is "Like New" again!
Visited the service department for inspection and a couple other things I had questions about. Aaron was friendly and knowledgeable, love having him as my advisor.
As always both Brittany and Esco were amazing. We will always bring our Mopar cars here for service.
Great people, Great service. Top notch all the way around. They communicated properly with updates when needed.
Adam was professional and very Pieasant.and Worked to make sure I was taken care of.
Esco is always great to work with and he is always honest with service and timing. I always go to him if I need service done or if I have general questions.
From start to finish, amazing experience. Frank is stellar answering all my questions.. Thank you!
Aaron kept us informed on repair timeline and cost. Very thorough and professional. Thanks to all the techs at CDJR Greensboro!
Greensboro CDJR is consistent with strong service. They get my requested services done quickly and they’re very professional and transparent
Very good service and service manager is very good I will be coming back!! For service.
Adam always does a phenomenal job. He is helpful, professional, communicative, and easy to work with every time I bring my JEEP Wrangler in for service. He explains things clearly, keeps me updated, and makes the whole repair/service process much less stressful. He is exactly the kind of person you hope to work with at a car repair service desk. I really appreciate his help and would absolutely recommend working with him.
I had a fantastic experience with the dealership and the gentleman who worked with me, Esco Brooks
This dealership got the number one service center Harold Brooks and service center department…always deliver top notch quality service!!!
Great team and courteous staff. Always on top of everything related to service ls needed vs savings to avail and get the best cost value.
Great service, kind workers. Always well taken care of when I come to this dealership.
Service was great I will sent freinds and family to this dealership for service anytime
Great service, as usual, for oil change/maintenance and resolving issues identified. They are very mindful of our time and go the extra mile to get things done well and as efficiently as possible. Our go to for service!
Pk place aaron is nice and helpful. I don't like what they did but all done and over
First time serving was good very friendly and nice people didn’t take very long to get service done
Aaron,was always respectful in the diagnostic and whatever needed to be done on my vehicle. My car runs smooth.Thanks to the mechanic and zhe shop.
The gentleman that checked me in was amazing! Very friendly and patient and helpful to
Great dealership and customer service. Quick turn around and professional. Knowledgeable staff and clean environment.
Very helpful. Communicated clearly and was fast in taking care of my car. Fifteen words
I received great service! Aaron Fass is welcoming, polite and professional! You need more Aarons!
Excellent and exceptional service. Technician did a great job and diagnostic was detailed enabling me understand problems or issues that need immediate actions.
Great service. The work was done in a reasonable time and the rep and technician were very good at communicating.
Customer service Department is very good at handling customer service issues and questions about the service given
Fast work by services advisors getting your car in and out of the shop quickly.
Everyone was so nice and courteous throughout the entire dealership. Frank was exceptional at listening and attending to my wants and needs. He was also very patient and understanding with the entire process. Counting the times with my father, I have been involved in probably more than 20 vehicle purchases and this one ranks near the top if not at the top! Was very pleased with how smooth, easy and fast the entire process was. If ever in need for another vehicle purchase, I will definitely be back.
Very slow service even for oil change takes like 2 hours.Im thinking to take my van somewhere else.
Wonderful service, thank you for all of your help and getting my car back to running great!
The customer service representative was very helpful and provided me with an excellent customer service experience during my visit.
Could not figure out or emulate the problem. The issued then re-occurred within three hours of getting the vehicle back. Electrical issues have happened with multiple fleet vehicles with no proper diagnosis/solution. Service department personnel have been great to work with. It is just very frustrating that the issue cannot be resolved.
I am a long time customer and purchased a vehicle from you and have spent thousands servicing it with you over the years. I brought our Caravan in on Thursday at 815am to look at issues it was having. It was not until Friday that I received the assessment of repairs that was several thousand more than I am willing to pay for that van. I understand paying for the diagnostic assessment, but I was charged $239 for an inspection that was delayed(causing me to have to make other accommodations to and from work) and feels excessive, insulting, and that ... Read More DealerRater - May 9, 2026
The team is great to work with. Especially with a very old vehicle like mine that took quite a lot of hunting to get parts for.
Aaron Fass has always given top knotch service when I bring my car in for service.
Communication was lacking throughout the process. I received no updates and had to call on my own to find out what was happening. They kept my car without notifying me, and if I hadn’t followed up, I would have been left stranded.
Aaron always keeps things on track and is always great to work with. Thank you!
Adam was terrific. Took care of all of my needs and stayed in contact with me throughout.
Service people are customer oriented, but have had an ongoing issue with vehicle and still no resolution. It is not the fault particularly of the customer service person I’m dealing with, but it is a Ram 1500 and it appears to be and issue for other owners. The service people have tried their best, but seem just as frustrated as I am that this issue cannot be resolved
I always receives excellent service. Esco Brooks always makes sure that my visits are handled with professionalism and detailed information. Thanks Esco
Esco was extremely helpful in scheduling my appointment ....even offered to come in on his day off to make sure everything was correct.
I scheduled an appointment fo4 what I THOUGHT was an issue to be advised of the real issue and was provided with information to help me make an informed and cost effective decision. I appreciate the guidance and continued partnership to help keep our vehicle running smoothly. Much appreciated!!
It is always a pleasure with my service advisor Esco Brooks. He always provide great advise.
Very helpful with answer the question that I had I was very pleased with all the answers they gave me
They were very accommodating and timely with the service., very helpful and friendly and they did a great job
Service was fast and polite. Everyone in there was attentive, professional, kind and extremely helpful.
Amazing service by Aaron Fass really appreciate the hard work of everyone at the dealership at.
The rep was very helpful and patient with all of my questions, even the head scratcher vehicle we brought in.
David and Luis communicated clearly about the transaction. I was clear about my expectations and they delivered.
Luis very professional guys highly recommend this guys he’s doing great job saving sale
Very good customer service person, they addressed the trucks needs, just took longer than I would have liked.
The internet was down when I arrived and timing was unknown. I was scheduled with Esco Brooks, but was checked in by another advisor due to him being busy with another customer. While waiting in the lobby, he came to greet me and made sure I was aware of the situation. He answered all of my questions and still got my service completed in a timely manner. I work in customer service and his attention and updates were appreciated.
Customer service was spot on. Adam is fantastic. He is customer focused. Well versed in the vehicles. And keeps you involved and informed throughout the process. He is the epitome of what a service advisor should be. He has focus and drive. A true professional.
Adam was fantastic!!! Top tier customer service. 12/10 recommend. Also the shop cat and the coworkers around Adam were pretty awesome too.
Impressed with their professionalism and service. They were not pushy and ensured that my questions were answered. They explained what the difference and value add is of their dealership in a respectful way that did not bash other dealerships. They did not try to upsell me or steer me away from the car I was interested in.
This dealership was one of the best experiences that I have had in a long time. The service staff was very informative and they coffee that they have should be sold instead of being free.
100% satified with Cody Lavalley my service advisor. He was courteous and knowledgeable in every aspect of the service of my vehicle. Could not ask for a better person to handle my visit in checking off everything from pulling in the service bay to going over every item in detail for the complete service. I was completely pleased with everything.
Greensboro Jeep Dodge and Ram dealership had amazing inventory, with many colors and trims to choose from.
Aaron was great, however, I was there for 3 hours for an oil change which was a little ridiculous. I don’t ask for it, but felt like some type of discount should have been offered or applied.
Alignment needs new parts. I was told they were ordered but after 2 weeks, texting and leaving a voice message, I've gotten no response and no repair.
Nice work & service. i think i worked with Gary. he researched the tires for me & got them from Burlington
I have dealt with Aaron several times and he has always been very respectful, professional and knowledgeable. Sabrina was also very helpful and understanding. They both get a 10 rating.
Friendly considerate and respectful wanting to make you feel heard and get the right vehicle
Adam is my guy and the whole team is a pleasure to deal with…I will continue to take my vehicle there
Aaron always takes great care of any required service I need. Only problem was 2 hours for an oil change with appointment. Need to take Express sign down.
Aaron is always great. I came in and didn't have an appt, he worked me in and got me in and out in less than a hour.
Great experience. I was very impressed with my sales representative. He had so much knowledge about the vehicle. Everyone was very professional and polite.
As always we were taken care of and kept informed of what work was being done and all recommendations. The work was all completed in a timely manner
All the techs were very professional and courteous. I will continue to get my '25 Jeep serviced at this dealership.
Very professional, informative. Great customer service. Wait time was very short. All around very knowledgeable with questions I asked.
I have been getting oil changes for a few months at this dealership and I have had a pleasant experience every time
The dealership was great to work with. They made sure we got the best deal possible.
I had a great experience at the dealership. The staff was professional, easy to work with, and genuinely helpful throughout the entire process. No pressure, just honest communication and a willingness to make sure everything was handled the right way. I really appreciated how smoothly everything went.
Brian was kind and helpful. He was honest about what needed to happen and the time frame.
The issue was not resolved and not sure what it was they actually did. Was told this was a known issue.
From the time I came in and even after 4 days since my service, the customer service has been impeccable! Everyone has been nice and Adam was awesome! I feel like I’m driving a new car that’s how well it’s driving.. Thank you!
Aaron always does an awesome job! He is consistent, generally cares and watches your back.
Aaroon was fass was excellent!!!! He help me out so much when he didnt have to.
Aaron Fass and his team are fantastic, personable and professional. I wish the cars were made as well as they are serviced at Greensboro Chrysler Dodge.